On the 22nd of June (yep, we're on time as ever!) Go-Ahead London took the 227 from Stagecoach, running it from Orpington using new Wright Streetlites. It is the second time that the WLTM Transport Blog has covered the 227, with a prior post back in 2012 for the Citaros. There's a lot to write about these vehicles - but we'll leave that for later.
WS121 departing Crystal Palace
© Alisha Juszczyk
The takeover itself went much more smoothly than I (and I think most people) expected. Sure, the first day got off to the usual rocky start, with curtailments (Penge was a popular one) and all but it honestly wasn't that bad. Especially if you compare it to the last day under Stagecoach.
Both the 227 and 358 had Citaros of different generations, as seen here in Crystal Palace
© Aubrey Morandarte
Oh, the last day was an experience. It was going fine until the afternoon, then things started to go a bit pear-shaped. It wasn't even their fault - between temporary traffic lights in Penge, a bus breaking down (with me on it), then the journey behind it not running because a driver got assaulted, the 227 briefly had no westbound service over the entire route. Fortunately, this happened off-peak, so loads weren't that bad on the next bus that actually ran.
Regular passengers were taking notice of the change - I overheard a few people chatting with the drivers about it. And, of course, the enthusiasts... Lots of them made the trip to Bromley for the last bus - I think most of the load on that journey was comprised of enthusiasts!
23103 at Beckenham back in 2015
© Aubrey Morandarte
Coming back to GAL - one of the more minor (and amusing) hitches that happened in the first weeks was the iBus messing up. Someone must have typed something wrong, as the screens were proudly displaying "227 to Crystal Parade" on all of them. It's close... Crystal Palace Parade is where it terminates, after all. The actual announcement refused to acknowledge that the bus goes anywhere at all, as it just said "227 to..."
WS123 passing under the reason why the route has single deckers at Shortlands
© Aubrey Morandarte
Now that it's been a bit more than a month, it's possible to compare how the route itself operates. It was pretty bad during the first week, but GAL seem to have gotten used to it pretty quickly. The 227's always been a difficult route to operate, as despite being so short it's very busy and prone to traffic. Large bunchings of buses are the norm, with either operator. There's slightly more of them happening under GAL, but then they have their work cut out as the new buses can't carry as many people as the old ones.
It's not just been Streetlites on the route either - Mercedes Citaro K demonstrator MBK1 has been on the route, as have several of Orpington's 13 plate long E200s. The irony, when your Citaro replacement is... a Citaro. One that's been on the 227 before, when Stagecoach had it:
The 2016 version of MBK1 (80030 under Stagecoach) on Route 227
© Jacek Herominski
The 2019 version of MBK1 on Route 227 under Metrobus
© Alisha Juszczyk
The WSs have started to stray as well, making a few brief appearances on route 358. They don't seem to stay on it for very long, though.
Stray WS118 lumbering on the 358
© Alisha Juszczyk
The 227's buses seem to be the last new single deckers in London without USB charging ports. From the 232's contract onwards, all new buses will have them fitted.
WS118 heading out of Bromley Town Centre
© Aubrey Morandarte
Speaking of which, we have to compare the old and new types on the 227. Normally this would be done in a paragraph or two, but we're going really in depth here:
Space - The WSs aren't exactly spacious. I feel cramped at the back and I'm not particularly tall at 5'5". More importantly, they can't carry nearly as many people, despite only being half a metre shorter. The Citaros were allowed to squeeze over 100 people on, with ample legroom, cavernous standing areas and a double-sized wheelchair/buggy space. This worked very well - sometimes you even actually got 100 real human beings on!
The Streetlites can carry about 70 people. The wheelchair space is half the size, and has seats intruding into it. This is a problem - the 227 gets lots of parents with prams on it. I've personally seen 4 at once on the same bus. On a Citaro this is fine - on the WSs you can't get two in without blocking the aisle. It honestly feels like they've just taken a bus, stretched it, and crammed as many seats as possible into it.
That capacity reduction is a problem, too. Okay, it's not that bad off-peak, but the 227 gets very busy in the peaks. The WSs are crammed full where the Citaros had just a bit more space left. MBK1, despite being a full metre shorter than a WS, and already being very busy, was still able to fit people on at Shortlands thanks to its interior layout - people who had been left behind by the WS in front.
The clear size difference between the Citaro and the Streetlite Max is clearly shown. The Citaro on the 358 is the full sized bus, whilst the Streetlite on the 227 is the stretched midibus, which clearly shows.
© Aubrey Morandarte
Reliability - we don't know yet, it's too early. Streetlites don't have a reputation for being the most reliable of buses. Personally, I've already heard the 227's ones making unhealthy noises - stuff like cooling fans, vibrations and such. Plus, MB have had to put other buses on the route in the first week of service. But all that could be down to a multitude of things, and doesn't say anything about the reliability of the WSs. None of MB's ones have spent weeks off the road yet... which, admittedly, is more than can be said for the similar ones on the 286 at MG. At any rate it's too early to tell, they've not been in service long enough.
This is the Achilles heel of the old Citaros - they weren't always available. As previously mentioned, one broke down on me on the last day. Some of them (like 23103) spent months at a time off the road, being covered for by E200s. It was rare for the 227 to go through an entire day without an E200 appearing on it. When they worked, they worked great, but after 7 years the Citaros weren't always working.
WS120 passing under the bridge at Shortlands
© Aubrey Morandarte
That turning circle - The 11.5m long Streetlites can't go round corners as fast as the 12m long Citaros could. I don't mean like an F1 racer, going round corners at 100mph. I mean, crawling around the corner at 3mph trying not to hit street furniture. Their turning circle is terrible - the most recent one I rode hit the kerb twice (with a massive jolt) in Beckenham despite swinging round the corner as wide as possible... and at a snail's pace.
In fact, the turning circle is so bad that they have trouble navigating the stand at Bromley North! The Citaros could steer round it in one go. So could the old Super Darts... despite them effectively being stretched from a smaller bus like a WS. But the WSs have to do things differently. They have to do a three point turn... or plod round it at 1mph.
A comparison between buses turning at the Bromley North turnaround.
© Aubrey Morandarte
Performance - Despite the Streetlite's reputation, the new WSs don't feel too slow on a normal, flat, 30mph road. They get up to speed fine... sort of. As long as you don't want to go faster than 25mph they're okay. It might be time for a video or two:
First journey on the first day, on WS124
© Jacek Herominski
There's a problem though - the 227 has hills. Steep hills. Whether the bus is nearly empty or fully loaded doesn't seem to make much difference in how it climbs hills - badly. The nearly empty WS124 on the first trip (linked above) was losing speed up Crystal Palace Park Road. And as for what they're like fully loaded, here's a clip of WS121 going up the hill into Bromley:
© Jacek Herominski
Honestly, it starts off quite well. It puts power down, and gains speed. Unfortunately, that is short lived, as it seems to lose all the speed it has very quickly. The Voith gearbox won't downshift, so before you know it, the bus is almost stationary before it decides to shift into first gear and set off again.
The Citaros, on the other hand, have the exact opposite reputation of what the Streetlites have. After a brief lag on pull away, they go flying into the distance - regardless of what sort of incline the bus happens to be on at the time. Which means that enthusiasts (such as me) liked them. The average passenger won't be bothered about all that, but for those enthusiasts who have suffered through all the videos of Streetlites, here's a bit of relief for you:
© Jacek Herominski
Smoothness - oh dear. This is another department where the Streetlite doesn't have a good reputation, and the 227's ones live up to that. They're not great on acceleration, as the gearbox is seemingly incapable of delivering smooth shifts regardless of driving style. Drive like a granny, drive like Lewis Hamilton, or anything in between, they will not deliver a smooth ride.
These WSs also have a habit of having massive panic attacks, where the gearbox will clunk, change down, and rev the hell out of the engine, at low speeds and seemingly at random. This is not a very smooth experience, although it is extremely entertaining!
The ride and suspension aren't too bad for a Streetlite. It's not nearly as bad as one I once rode in Essex, which launched me out of my seat as the bus went over a bump in the road at 40mph. The WSs aren't very comfortable over large bumps, but they're tolerable on a normal road.
WS122 lumbering up the hill from Shortlands to Bromley
© Aubrey Morandarte
And then the brakes. We've saved the worst for last - the brakes are actually dreadful. Under a full load, going down a hill, it takes ages to stop the bus, and it spends the entire time shuddering and jerking, much to the dissatisfaction of my spine. To pull into a bus stop takes about 15 seconds of slowly, carefully bleeding off speed so that the bus doesn't just decide to break your neck. You'd have to ride one to see what I mean - but trust me, the brakes on the WSs are the only thing about them that I'd say I actively hate.
In contrast with all that, the Citaros. Yes, they give you a big kick up the backside when the power comes in. But apart from that, they were fine - the ride, braking, cornering, all that was perfectly smooth. Which is important when dealing with a route that has so many standing passengers.
The old, preferred allocation of Citaros on the 227
(Also, compare 23103 from the prior photograph of it in 2015 earlier in the post!)
© Aubrey Morandarte
But my conclusion? Yeah, you guessed it, I'd take the Citaro over the Streetlite any day - it was never going to be any other way. The Streetlite will take people from A to B like any other bus (well, assuming they can get on it), it just won't do a very good job of it. So, if you'll excuse me, I need to get from Bromley to Crystal Palace - I'll get on a 358. Bye now.
Oh, and 232 users - stay calm. Your post about your (better) Streetlites is coming soon.
Post written by Jacek Herominski
Photos and videos by Jacek Herominski, Aubrey Morandarte, Alisha Juszczyk
All rights reserved © WLTMTB 2019
WS121 departing Crystal Palace
© Alisha Juszczyk
The takeover itself went much more smoothly than I (and I think most people) expected. Sure, the first day got off to the usual rocky start, with curtailments (Penge was a popular one) and all but it honestly wasn't that bad. Especially if you compare it to the last day under Stagecoach.
Both the 227 and 358 had Citaros of different generations, as seen here in Crystal Palace
© Aubrey Morandarte
Oh, the last day was an experience. It was going fine until the afternoon, then things started to go a bit pear-shaped. It wasn't even their fault - between temporary traffic lights in Penge, a bus breaking down (with me on it), then the journey behind it not running because a driver got assaulted, the 227 briefly had no westbound service over the entire route. Fortunately, this happened off-peak, so loads weren't that bad on the next bus that actually ran.
Regular passengers were taking notice of the change - I overheard a few people chatting with the drivers about it. And, of course, the enthusiasts... Lots of them made the trip to Bromley for the last bus - I think most of the load on that journey was comprised of enthusiasts!
23103 at Beckenham back in 2015
© Aubrey Morandarte
Coming back to GAL - one of the more minor (and amusing) hitches that happened in the first weeks was the iBus messing up. Someone must have typed something wrong, as the screens were proudly displaying "227 to Crystal Parade" on all of them. It's close... Crystal Palace Parade is where it terminates, after all. The actual announcement refused to acknowledge that the bus goes anywhere at all, as it just said "227 to..."
WS123 passing under the reason why the route has single deckers at Shortlands
© Aubrey Morandarte
Now that it's been a bit more than a month, it's possible to compare how the route itself operates. It was pretty bad during the first week, but GAL seem to have gotten used to it pretty quickly. The 227's always been a difficult route to operate, as despite being so short it's very busy and prone to traffic. Large bunchings of buses are the norm, with either operator. There's slightly more of them happening under GAL, but then they have their work cut out as the new buses can't carry as many people as the old ones.
It's not just been Streetlites on the route either - Mercedes Citaro K demonstrator MBK1 has been on the route, as have several of Orpington's 13 plate long E200s. The irony, when your Citaro replacement is... a Citaro. One that's been on the 227 before, when Stagecoach had it:
The 2016 version of MBK1 (80030 under Stagecoach) on Route 227
© Jacek Herominski
The 2019 version of MBK1 on Route 227 under Metrobus
© Alisha Juszczyk
The WSs have started to stray as well, making a few brief appearances on route 358. They don't seem to stay on it for very long, though.
Stray WS118 lumbering on the 358
© Alisha Juszczyk
The 227's buses seem to be the last new single deckers in London without USB charging ports. From the 232's contract onwards, all new buses will have them fitted.
WS118 heading out of Bromley Town Centre
© Aubrey Morandarte
Speaking of which, we have to compare the old and new types on the 227. Normally this would be done in a paragraph or two, but we're going really in depth here:
Space - The WSs aren't exactly spacious. I feel cramped at the back and I'm not particularly tall at 5'5". More importantly, they can't carry nearly as many people, despite only being half a metre shorter. The Citaros were allowed to squeeze over 100 people on, with ample legroom, cavernous standing areas and a double-sized wheelchair/buggy space. This worked very well - sometimes you even actually got 100 real human beings on!
The Streetlites can carry about 70 people. The wheelchair space is half the size, and has seats intruding into it. This is a problem - the 227 gets lots of parents with prams on it. I've personally seen 4 at once on the same bus. On a Citaro this is fine - on the WSs you can't get two in without blocking the aisle. It honestly feels like they've just taken a bus, stretched it, and crammed as many seats as possible into it.
That capacity reduction is a problem, too. Okay, it's not that bad off-peak, but the 227 gets very busy in the peaks. The WSs are crammed full where the Citaros had just a bit more space left. MBK1, despite being a full metre shorter than a WS, and already being very busy, was still able to fit people on at Shortlands thanks to its interior layout - people who had been left behind by the WS in front.
The clear size difference between the Citaro and the Streetlite Max is clearly shown. The Citaro on the 358 is the full sized bus, whilst the Streetlite on the 227 is the stretched midibus, which clearly shows.
© Aubrey Morandarte
Reliability - we don't know yet, it's too early. Streetlites don't have a reputation for being the most reliable of buses. Personally, I've already heard the 227's ones making unhealthy noises - stuff like cooling fans, vibrations and such. Plus, MB have had to put other buses on the route in the first week of service. But all that could be down to a multitude of things, and doesn't say anything about the reliability of the WSs. None of MB's ones have spent weeks off the road yet... which, admittedly, is more than can be said for the similar ones on the 286 at MG. At any rate it's too early to tell, they've not been in service long enough.
This is the Achilles heel of the old Citaros - they weren't always available. As previously mentioned, one broke down on me on the last day. Some of them (like 23103) spent months at a time off the road, being covered for by E200s. It was rare for the 227 to go through an entire day without an E200 appearing on it. When they worked, they worked great, but after 7 years the Citaros weren't always working.
WS120 passing under the bridge at Shortlands
© Aubrey Morandarte
That turning circle - The 11.5m long Streetlites can't go round corners as fast as the 12m long Citaros could. I don't mean like an F1 racer, going round corners at 100mph. I mean, crawling around the corner at 3mph trying not to hit street furniture. Their turning circle is terrible - the most recent one I rode hit the kerb twice (with a massive jolt) in Beckenham despite swinging round the corner as wide as possible... and at a snail's pace.
In fact, the turning circle is so bad that they have trouble navigating the stand at Bromley North! The Citaros could steer round it in one go. So could the old Super Darts... despite them effectively being stretched from a smaller bus like a WS. But the WSs have to do things differently. They have to do a three point turn... or plod round it at 1mph.
A comparison between buses turning at the Bromley North turnaround.
© Aubrey Morandarte
Performance - Despite the Streetlite's reputation, the new WSs don't feel too slow on a normal, flat, 30mph road. They get up to speed fine... sort of. As long as you don't want to go faster than 25mph they're okay. It might be time for a video or two:
First journey on the first day, on WS124
© Jacek Herominski
There's a problem though - the 227 has hills. Steep hills. Whether the bus is nearly empty or fully loaded doesn't seem to make much difference in how it climbs hills - badly. The nearly empty WS124 on the first trip (linked above) was losing speed up Crystal Palace Park Road. And as for what they're like fully loaded, here's a clip of WS121 going up the hill into Bromley:
© Jacek Herominski
Honestly, it starts off quite well. It puts power down, and gains speed. Unfortunately, that is short lived, as it seems to lose all the speed it has very quickly. The Voith gearbox won't downshift, so before you know it, the bus is almost stationary before it decides to shift into first gear and set off again.
The Citaros, on the other hand, have the exact opposite reputation of what the Streetlites have. After a brief lag on pull away, they go flying into the distance - regardless of what sort of incline the bus happens to be on at the time. Which means that enthusiasts (such as me) liked them. The average passenger won't be bothered about all that, but for those enthusiasts who have suffered through all the videos of Streetlites, here's a bit of relief for you:
© Jacek Herominski
Smoothness - oh dear. This is another department where the Streetlite doesn't have a good reputation, and the 227's ones live up to that. They're not great on acceleration, as the gearbox is seemingly incapable of delivering smooth shifts regardless of driving style. Drive like a granny, drive like Lewis Hamilton, or anything in between, they will not deliver a smooth ride.
These WSs also have a habit of having massive panic attacks, where the gearbox will clunk, change down, and rev the hell out of the engine, at low speeds and seemingly at random. This is not a very smooth experience, although it is extremely entertaining!
The ride and suspension aren't too bad for a Streetlite. It's not nearly as bad as one I once rode in Essex, which launched me out of my seat as the bus went over a bump in the road at 40mph. The WSs aren't very comfortable over large bumps, but they're tolerable on a normal road.
WS122 lumbering up the hill from Shortlands to Bromley
© Aubrey Morandarte
And then the brakes. We've saved the worst for last - the brakes are actually dreadful. Under a full load, going down a hill, it takes ages to stop the bus, and it spends the entire time shuddering and jerking, much to the dissatisfaction of my spine. To pull into a bus stop takes about 15 seconds of slowly, carefully bleeding off speed so that the bus doesn't just decide to break your neck. You'd have to ride one to see what I mean - but trust me, the brakes on the WSs are the only thing about them that I'd say I actively hate.
In contrast with all that, the Citaros. Yes, they give you a big kick up the backside when the power comes in. But apart from that, they were fine - the ride, braking, cornering, all that was perfectly smooth. Which is important when dealing with a route that has so many standing passengers.
The old, preferred allocation of Citaros on the 227
(Also, compare 23103 from the prior photograph of it in 2015 earlier in the post!)
© Aubrey Morandarte
But my conclusion? Yeah, you guessed it, I'd take the Citaro over the Streetlite any day - it was never going to be any other way. The Streetlite will take people from A to B like any other bus (well, assuming they can get on it), it just won't do a very good job of it. So, if you'll excuse me, I need to get from Bromley to Crystal Palace - I'll get on a 358. Bye now.
Oh, and 232 users - stay calm. Your post about your (better) Streetlites is coming soon.
Post written by Jacek Herominski
Photos and videos by Jacek Herominski, Aubrey Morandarte, Alisha Juszczyk
All rights reserved © WLTMTB 2019
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